CAST Technical Support

Getting Started

• Contact CAST Technical Support by creating a ticket
• Contact CAST Technical Support by Email
• Introduction to CAST Technical Support
• Required input for problem resolution
• CAST Support SLA

General

• ★ CAST Imaging - Important note - Imaging 2.19.0 funcrel - In the New Imaging release of CAST Imaging 2.19.0 funcrel admin center is inaccessible
• ★ CAST HIGHLIGHT - Release Notes
• ★ CAST and Spring4Shell vulnerability
• ★ CAST and log4J vulnerability
• ★ How to submit suggestions for product improvements
• ★ End Of Support per CAST AIP & CAST AIP Components

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Common to CAST Consultants and CAST Customers (Light Agent and End User Roles)

• Uploading file with a size bigger than 400 MB : Need to split it before uploading the file
• Files Attachment – Upload/download via Secure FTP
• Files Attachment – Upload/download via HTTPS

CAST Customers (End user role)

• Customer Satisfaction survey per ticket
• Enter your contact details
• Ticket Statuses
• Submit a ticket
• Reply to a ticket
• Reopen a ticket

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CAST Technical Support Engineer (Agent role)

• Dashboard - No results seen in the dashboard

Ticket fields

• Assessment
• Temp fix CAST Version
• Perm fix CAST Version
• Solution
• Reason
• Assignee

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