CAST Technical Support

Getting Started

• Contact CAST Technical Support by creating a ticket
• Contact CAST Technical Support by Email
• Contact CAST Technical Support by Phone
• Introduction to CAST Technical Support
• Required input for problem resolution
• CAST Support SLA

General

• How to report feedback on beta versions
• End-User, Light-Agent and Agent roles definition
• CAST Support Tool (CST) - alias Sherlock

Common to CAST Consultants and CAST Customers (Light Agent and End User Roles)

• Uploading file with a size bigger than 400 MB : Need to split it before uploading the file
• Files Attachment – Upload/download via FTP
• Files Attachment – Upload/download via Secure FTP
• Files Attachment – Upload/download via HTTPS

CAST Customers (End user role)

• Customer Satisfaction survey per ticket
• Enter your contact details
• Ticket Statuses
• eSupport access
• Submit a ticket
• Reply to a ticket

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Ticket fields

• Assessment
• Temp fix CAST Version
• Perm fix CAST Version
• Solution
• Reason
• Assignee

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