CAST
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Activity overview
Latest activity by CAST-
CAST created a post,
New Cycle Time for Core Service Packs
Hi all, The number of customer issues needing a fix in the core component of MRI for Software (AIP Core 8.3.x) has decreased over the last months. The product team will therefore switch to a two-mo...
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CAST created an article,
How to sign in
If you are a CAST customer and you wish to get registered in our Help Center, you may Sign-up or Submit a request directly Sign-up In the Help Center home page: Click Sign in. The Sign in to CA...
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CAST created an article,
AIP Extensions and new "Functional releases"
With the launch of AIP 8.0, we introduce a new way to provide functional extensions to AIP. Extensions are for example: New analyzers for technologies like HTML5, AngularJS Support for new fram...
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CAST created an article,
CAST University for Key Users (Legacy)
Note- The legacy Key User courses and certifications mentioned in this page will reach end of life by June2021. Hence it is imperative for all the users to upgrade or follow new courses and certif...
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CAST created a post,
Support for Microsoft Internet Explorer 8 will end in CAST AIP v8.0
Starting from release 8.0 of CAST AIP (planned for release in October 2015), Internet Explorer version 8 will no longer be supported. It will continue to be supported for AIP 7.x. Internet Explore...
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CAST created an article,
Support for Microsoft Internet Explorer 8 will end in CAST AIP v8.0
Starting from release 8.0 of CAST AIP (planned for release in October 2015), Internet Explorer version 8 will no longer be supported. It will continue to be supported for AIP 7.x. Internet Explore...
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CAST created an article,
How to submit suggestions for product improvements
Pre-requisites What you should know before submitting a suggestion in the Product Feedback forum The forum is visible to all CAST customers - Do not include confidential information. If for speci...
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CAST created an article,
Files Attachment – Upload/download via HTTPS
This page explains how to upload input to a ticket and to download input from a ticket using a temporary HTTPS account. I- Upload via HTTPS 1. Click on the HTTPS link, in the automatic email you ...
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CAST created an article,
CAST Support Tool (CST) - alias Sherlock
To speed up tickets resolution, we have thought of creating a single tool which retrieves automatically useful input from your CAST platform such as log files, job exports, database exports, consis...
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CAST created an article,
CAST Support SLA
ERRORS AND RESPONSE Error Severity level Severity level description Incident Problem Acknowledgment Time Resolution Time not to exceed: Resolution Time not to exceed: 1 BLO...