CAST
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Activity overview
Latest activity by CAST-
CAST created an article,
How to sign in
If you are a CAST customer and you wish to get registered in our Help Center, you may Sign-up or Submit a request directly Sign-up In the Help Center home page: Click Sign in. The Sign in to CA...
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CAST created an article,
AIP Extensions and new "Functional releases"
With the launch of AIP 8.0, we introduce a new way to provide functional extensions to AIP. Extensions are for example: New analyzers for technologies like HTML5, AngularJS Support for new fram...
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CAST created an article,
CAST University for Key Users
Key User Certification The CAST University offering for end users is limited to a single role for now. This is the Key User who takes care to ensure the right actions are set forward to invest...
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CAST created a post,
Support for Microsoft Internet Explorer 8 will end in CAST AIP v8.0
Starting from release 8.0 of CAST AIP (planned for release in October 2015), Internet Explorer version 8 will no longer be supported. It will continue to be supported for AIP 7.x. Internet Explore...
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CAST created an article,
Support for Microsoft Internet Explorer 8 will end in CAST AIP v8.0
Starting from release 8.0 of CAST AIP (planned for release in October 2015), Internet Explorer version 8 will no longer be supported. It will continue to be supported for AIP 7.x. Internet Explore...
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CAST created an article,
How to suggest product improvements
What you should know before submitting a suggestion in the Product Feedback forum: The forum is visible by all CAST customers - do not include confidential information The CAST Product Manag...
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CAST created an article,
CAST Field: how to submit product improvement suggestions in the customer forum
IMPORTANT to read before submitting in the forum: The forum is open and visible for all CAST customers. Customers should submit their own suggestions themselves (see reasons below). ...
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CAST created an article,
Files Attachment – Upload/download via HTTPS
This page explains how to upload input to a ticket and to download input from a ticket using a temporary HTTPS account. I- Upload via HTTPS 1. Click on the HTTPS link, in the automatic email you ...
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CAST created an article,
CAST Support Tool (CST) - alias Sherlock
To speed up tickets resolution, we have thought of creating a single tool which retrieves automatically useful input from your CAST platform such as log files, job exports, database exports, consis...
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CAST created an article,
CAST Support SLA
ERRORS AND RESPONSE Error Severity level Severity level description Incident Problem Acknowledgment Time Resolution Time not to exceed: Resolution Time not to exceed: 1 BLO...