This page explains how to upload input to a ticket and to download input from a ticket using a temporary HTTPS account.

 

I- Upload via HTTPS

1. Click on the HTTPS link, in the automatic email you have received at the ticket creation.

 

You will receive an email giving you the credentials for a temporary account.

 

2. Click on the https://supportupload.castsoftware.com link.

The page below will be displayed:

3. Connect to the HTTPS interface with the following values:

1. Username: <as given in your ticket>
2. Password: <as given in your ticket>

4. Click on Login

5. Click on Select to point to the input you want to upload. It will be uploaded automatically.

 

 

 

 

II- Download via HTTPS

In order to get a temporary HTTPS account and to connect to the HTTPS server, follow the point 1 to 4 described in the "Upload via HTTPS" above section.

Once connected, you will see two section in the HTTPS page, one to download input, the second to upload input.

 

5- In the Download section, select the file you want to Download and click "Download file"

 

 

Note: Make sure that the input you will upload does not contain invalid characters such as "{", "}".