CAST
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Recent activity by CAST Sort by recent activity-
Reply to a ticket
To add new comments to your tickets. 1/ In the Help Center: Choose the ticket you want to update, by clicking My activities (in menu under your first and last name, located at the top right ...
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Files Attachment – Upload/download via HTTPS
This page explains how to upload input to a ticket and to download input from a ticket using a temporary HTTPS account. I- Upload via HTTPS 1. Click on the HTTPS link, in the automatic email you ...
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CAST Support Tool (CST) - alias Sherlock
To speed up tickets resolution, we have thought of creating a single tool which retrieves automatically useful input from your CAST platform such as log files, job exports, database exports, consis...
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Reopen a ticket
Once the ticket has been solved, CAST Technical Support sets the status to Solved. In your tickets list, in your My activities page, the ticket is marked as SOLVED as below: You can add c...
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Start a new discussion
It is possible to suggest a new feature or to improve an existing one by initiating a product feedback discussion thread. However, before creating a new thread please check if a similar one has not...
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Follow tickets resolution
In My activities section, you have access to: -> All the tickets you have created under Requests tab, then My Requests -> The tickets you are in CC under Requests tab, then Requests I'm in CC'd on ...
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How to be notified when a product feedback discussion is created or updated?
You will be notified (through emails) each time someone will add a comment or will put his/her vote to a discussion thread you initiated. You can also follow a discussion thread by clicking the “F...