CAST
- Total activity 100
- Last activity
- Member since
- Following 0 users
- Followed by 3 users
- Votes 2
- Subscriptions 69
Articles
Recent activity by CAST Sort by recent activity-
Step-by-step scenario
In this field, provide all the steps you have done, leading to the issue.
-
Expected result
In this field, explain what the result should be, according to you. Read more on Required input for problem resolution to find out what input to provide when reporting an issue.
-
Observed result
In this field, describe of the issue by providing the following information: crash, hang, performance, error message, warning, unexpected/wrong behaviour. If the result of the operation is wrong, t...
-
Priority
This field specifies the priority of the ticket. There are four values for priority: Low, Normal, High, and Urgent.
-
Form
A ticket form is a set of predefined ticket fields for a specific support request. There are: As many forms as there are supported CAST Versions A form to report problems in CAST official docu...
-
CCs
The CCs field allows you to include other people: When the ticket is created by you (as light agent), you can add other agents, known end users and unknown end users. When the ticket is create...
-
End Of Support per CAST AIP & CAST AIP Components
CAST AIP Following the introduction of a new General Availability minor/major CAST AIP version, CAST provides support in respect of the previous version for a period of 12 months. For instance, 8.1...
-
Submit a ticket
Ticket creation To create new tickets, click on the Submit a request link. You will be directed to the Submit a request page. Choose the ticket form from the Please choose a request type be...
-
CAST Support SLA
ERRORS AND RESPONSE - IMAGING Error Severity level Severity level description Incident Problem Acknowledgment Time Resolution Time not to exceed: Resolution Time not to exceed: ...
-
Porting Matrix
8.0 8.0.1 8.0.2 8.0.3 8.0.4 8.0.5 8.1.0 8.1.1 8.1.2 8.1.3 8.1.4 8.1.5 8.1.6 8.1.7 8.2.3 8.2.4 8.2.5 8.2.6 8.2.7 8.2.8 8.2.9 8.2.10 8.2.11 8.2.12 8.2.13 8.2.14 8.2.15 8.3.3 8.3.4 8.3.5 8.3.6 ...