CAST SBOM Manager - Application Initialization - Getting the error "Failed to initialize the application. Please contact an administrator."

When user tried to initialize the application and set up the user account, user is getting the error " Failed to initialize the application. Please contact an administrator."

Details

1. Check if any proxy that blocks the certificate of sam.casthighlight.com is used.
2. Check if an older java version is used  for the cert store which is used in priority by our embedded java.
   1. 1. 1. Install the required JDK version as mentioned in CAST SBOM Manager UserGuide.pdf (if not already present on your machine).
         2. Update the system environment variables to ensure the required JDK version is set as the default Java version.
         3. If using a different java version, make sure to launch SBOM Manager using a dedicated command.  Something like : java -Xms1024m -Xmx4092m -jar lib\sbom-manager.jar
            instead of the exe launcher (which uses the embedded java jre)
         4. Run the following command to test the connection:  java.exe -Djavax.net.ssl.trustStore=c:\Users\*****\AppData\Local\Programs\sbom-manager\jre\lib\security\cacerts SSLPoke sam.casthighlight.com 443 
3. Check if there are any firewall restrictions.
4. Check if instead of restarting the SBOM Manager, re-installing the SBOM Manager works.

Ticket

48671, 48673, 52365

Related Articles/Documents

CAST SBOM Manager UserGuide.pdf

Additional Resources

CAST Highlight Troubleshooting Guides

CAST Highlight Product Documentation