CAST SBOM Manager - Application Initialization - Getting the error "Failed to initialize the application. Please contact an administrator."

When user tried to initialize the application and set up the user account, user is getting the error " Failed to initialize the application. Please contact an administrator."

Details

1. Check if any proxy that blocks the certificate of sam.casthighlight.com is used.
2. Check if an older java version is used  for the cert store which is used in priority by our embedded java.
3. Check if instead of restarting the SBOM Manager, re-installing the SBOM Manager works.

Ticket

48671, 48673

Related Articles/Documents

CAST SBOM Manager UserGuide.pdf

Additional Resources

CAST Highlight Troubleshooting Guides

CAST Highlight Product Documentation