|
Role |
Description |
|
Agent |
They are CAST Technical Support member. Their role is to: •Solve tickets |
|
Light Agent |
They are CAST members except CAST Technical Support members. Their role is to: •To be kept informed about tickets •Provide subject matter expertise and advice by adding private comments to tickets |
|
End-User |
They are CAST Customers. Their role is to: •Request support on CAST AIP Products |
End-User, Light-Agent and Agent roles definition
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