CAST Imaging - Search for items - Application search is not working properly

This page describes possible issues that may be encountered while searching for applications. For ex: we can see that the below result has a application with the word 'MMR'

.

When you search with the word MMR, you will not be able to find the application :

Step by Step scenario

1. Search for an application using relative word in its name

Action Plan

If you observe that you are not able to search your application with a related word on its name then check the below points: 

1. If you are using Imaging version < 2.4.0 then this is an issue with the lower version of imaging. So please upgrade your Imaging version to 2.4.0 or greater.
2. If you observe this issue in version> 2.4.0 please contact CAST Technical Support
3. If the above steps do not solve your issue contact CAST Technical Support. with the following Relevant input 

Relevant input

• CAST Support Tool (CST) - alias Sherlock export with the following options Export CAST Bases with  Knowledge Base
• Screenshot of imaging search

Ticket # 29220