CAST Imaging - Configuration process - Memory configuration - Neo4j service failed – CAST

This page describes possible issues that may be encountered due to memory configuration of imaging.

Imaging version	Yes/No
2..x

Step by Step scenario

If you encounter the above mentioned issue then perform the following actions :

Check the values set for below parameters from neo4j.conf file :

dbms.memory.heap.initial_size
dbms.memory.heap.max_size
dbms.memory.pagecache.size

Make sure that dbms.memory.heap.max_size and dbms.memory.pagecache.size is not more than 50% of your RAM size.
You can also run an optimization test (memrec) that will recommend memory allocation and database settings for you. Please follow the below steps.
i. Open command prompt.
ii. cd %PROGRAMFILES%\CAST\ImagingSystem\neo4j\bin
iii. Run the command "neo4j-admin memrec --memory=32G".
Settings will be recommended as per your memory configuration. For example, below screenshot shows the result for same command in machine that has 16 GB RAM :

5. If the above steps do not solve your issue contact CAST Technical Support. with the following #Relevant input

CAST Support Tool (CST) - alias Sherlock export with the following options Export CAST Bases with Knowledge Base

Ticket #28694