CAST Imaging - Configuration process - Memory configuration - Neo4j service failed

This page describes possible issues that may be encountered due to memory configuration of imaging.




Imaging version






Step by Step scenario

  1. Launch Imaging
  2. Observe Neo4j service failed


If you encounter the above mentioned issue then perform the following  actions :

  1. Check the values set for below parameters from neo4j.conf file :



  2. Make sure that  dbms.memory.heap.max_size  and dbms.memory.pagecache.size is not more than 50% of your RAM size.
  3. You can also run an optimization test (memrec) that will recommend memory allocation and database settings for you. Please follow the below steps.
    i. Open command prompt.
    ii. cd %PROGRAMFILES%\CAST\ImagingSystem\neo4j\bin
    iii. Run the command "neo4j-admin memrec --memory=32G".
  4.  Settings will be recommended as per your memory configuration. For example, below screenshot shows the result for same command in machine that has 16 GB RAM :



           5. If the above steps do not solve your issue contact CAST Technical Support. with the following #Relevant input


Relevant input

  • Memory configuration screenshot


Ticket #28694






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