If you encounter the above mentioned issue then perform the following actions :
Check the values set for below parameters from neo4j.conf file :
- Make sure that dbms.memory.heap.max_size and dbms.memory.pagecache.size is not more than 50% of your RAM size.
- You can also run an optimization test (memrec) that will recommend memory allocation and database settings for you. Please follow the below steps.
i. Open command prompt.
ii. cd %PROGRAMFILES%\CAST\ImagingSystem\neo4j\bin
iii. Run the command "neo4j-admin memrec --memory=32G".
- Settings will be recommended as per your memory configuration. For example, below screenshot shows the result for same command in machine that has 16 GB RAM :
5. If the above steps do not solve your issue contact CAST Technical Support. with the following #Relevant input