John McMahon
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Activity overview
Latest activity by John McMahon-
John McMahon created an article,
CAST Highlight - Analysis - Operation of Fingerprint Slider - Include SHA Mapping Detection
This Page provides information on the operation of the slider for generating fingerprint data during an analysis. DetailsWhen Uploading with the UI, you will see this screen: The slider 'Include SH...
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John McMahon created an article,
CAST IMAGING - V3 - Viewer - Generate Views failing after upgrade - error while verifying indices
After upgrading, the 'generate views' step is failing with the error:[ERROR] Import: error while verifying indices, aborting import error=verifyIndices: error waiting for the indices: Neo4jError: N...
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John McMahon created an article,
AIP CONSOLE - AIP node - Installation - Node installation fails with prunsrv error of 1600 was unexpected
When installing AIP node, the following error was encountered from prunsrv:Using the X86-64bit version of prunsrv1600 was unexpected at this timeSee screenshot below: Solution / ExplanationIssue ...
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John McMahon created an article,
Dashboard - No results seen in the dashboard
When trying to view the dashboard, no results are showing up like in this screenshot: Solution / ExplanationFirst check that the analysis didn't have any issues.If the analysis was fine, then the...
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John McMahon created an article,
CAST IMAGING - V3 - Neo4j not starting - Error - Neo4j is already running
When trying to start the container with imaging V3, the following error is found in the logs:Neo4j is already running Definitive SolutionTo resolve this issue, add below line in neo4j.conf and ...
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John McMahon created an article,
CAST Console - Upgrade - Node service doesn't not start - incorrect function
When trying to start the node service in a restricted environment after an upgrade, the node service would not start. The only message seen was 'Incorrect function' in the windows event log. So...
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John McMahon created an article,
CAST HIGHLIGHT - Custom Portfolio Segmentation - Formula Helper - Application is not showing up in formula helper
When trying to check some formulas that would be used in custom segmentation, certain expected applications are not showing up in the list of applications in formula helper. Solution / Explanatio...
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John McMahon created an article,
CAST HIGHLIGHT - SSO - SAML - Can login id/name id be a non-email related id?
A customer was trying to setup SSO/SAML in Highlight and wanted to use a non-email related id to connect (like XXXXX@castsoftware.com which is an id that cannot receive mail). Details This is n...
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John McMahon created an article,
CAST HIGHLIGHT - Results Upload - What does the count displayed in the Upload Results button represent?
After uploading the csv result files to the Highlight GUI, there is a number that shows up in the "Upload Results" button in the APPLICATION SCANS page as shown in the example below: This...
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John McMahon created an article,
CAST HIGHLIGHT - Results - Cloud Maturity - Inconsistency between what is shown in the GUI and what is shown in the export or report.
Cloud maturity results may be inconsistent between what is shown in the GUI and what is shown in an export or report. For example, the GUI shows 4 results here for blockers: but an export shows ...