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Action Plan
If you have setup a proxy that requires authentication on your machine, you will observe the below error stack in the cmsapi.log file when trying to configure Online Extend through AIP Console Admin Center.
01:30:47.960 [scheduling-1] ERROR com.castsoftware.aip.node.services.extensions.CachedExtensionFeedReader - Extensions feed reader error occurred
com.sun.syndication.io.FeedException: Cannot read extension feed
at com.castsoftware.aip.node.services.extensions.CachedExtensionFeedReader.getSyndFeed(CachedExtensionFeedReader.java:162) ~[aip-node-services-1.16.1.jar!/:1.16.1]
at com.castsoftware.aip.node.services.extensions.CachedExtensionFeedReader.doRead(CachedExtensionFeedReader.java:137) ~[aip-node-services-1.16.1.jar!/:1.16.1]
at com.castsoftware.aip.node.services.extensions.CachedExtensionFeedReader.readFeed(CachedExtensionFeedReader.java:131) ~[aip-node-services-1.16.1.jar!/:1.16.1]
at com.castsoftware.aip.node.services.extensions.CachedExtensionFeedReader.load(CachedExtensionFeedReader.java:61) [aip-node-services-1.16.1.jar!/:1.16.1]
at sun.reflect.GeneratedMethodAccessor528.invoke(Unknown Source) ~[?:?]
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) ~[?:1.8.0_171]
at java.lang.reflect.Method.invoke(Unknown Source) ~[?:1.8.0_171]
at org.springframework.scheduling.support.ScheduledMethodRunnable.run(ScheduledMethodRunnable.java:84) [spring-context-5.2.4.RELEASE.jar!/:5.2.4.RELEASE]
at org.springframework.scheduling.support.DelegatingErrorHandlingRunnable.run(DelegatingErrorHandlingRunnable.java:54) [spring-context-5.2.4.RELEASE.jar!/:5.2.4.RELEASE]
at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source) [?:1.8.0_171]
at java.util.concurrent.FutureTask.runAndReset(Unknown Source) [?:1.8.0_171]
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$301(Unknown Source) [?:1.8.0_171]
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(Unknown Source) [?:1.8.0_171]
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) [?:1.8.0_171]
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) [?:1.8.0_171]
at java.lang.Thread.run(Unknown Source) [?:1.8.0_171]
Caused by: org.springframework.web.client.ResourceAccessException: I/O error on GET request for "https://extendng.castsoftware.com/api/Packages": Unable to tunnel through proxy. Proxy returns "HTTP/1.1 407 Proxy Authentication Required"; nested exception is java.io.IOException: Unable to tunnel through proxy. Proxy returns "HTTP/1.1 407 Proxy Authentication Required"
at org.springframework.web.client.RestTemplate.doExecute(RestTemplate.java:748) ~[spring-web-5.2.4.RELEASE.jar!/:5.2.4.RELEASE]
at org.springframework.web.client.RestTemplate.execute(RestTemplate.java:674) ~[spring-web-5.2.4.RELEASE.jar!/:5.2.4.RELEASE]
at org.springframework.web.client.RestTemplate.exchange(RestTemplate.java:583) ~[spring-web-5.2.4.RELEASE.jar!/:5.2.4.RELEASE]
at com.castsoftware.aip.node.services.extensions.CachedExtensionFeedReader.getSyndFeed(CachedExtensionFeedReader.java:159) ~[aip-node-services-1.16.1.jar!/:1.16.1]
... 15 more
Caused by: java.io.IOException: Unable to tunnel through proxy. Proxy returns "HTTP/1.1 407 Proxy Authentication Required"
at sun.net.www.protocol.http.HttpURLConnection.doTunneling(Unknown Source) ~[?:1.8.0_171]
at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(Unknown Source) ~[?:1.8.0_171]
at sun.net.www.protocol.https.HttpsURLConnectionImpl.connect(Unknown Source) ~[?:1.8.0_171]
at org.springframework.http.client.SimpleBufferingClientHttpRequest.executeInternal(SimpleBufferingClientHttpRequest.java:76) ~[spring-web-5.2.4.RELEASE.jar!/:5.2.4.RELEASE]
at org.springframework.http.client.AbstractBufferingClientHttpRequest.executeInternal(AbstractBufferingClientHttpRequest.java:48) ~[spring-web-5.2.4.RELEASE.jar!/:5.2.4.RELEASE]
at org.springframework.http.client.AbstractClientHttpRequest.execute(AbstractClientHttpRequest.java:53) ~[spring-web-5.2.4.RELEASE.jar!/:5.2.4.RELEASE]
at org.springframework.web.client.RestTemplate.doExecute(RestTemplate.java:739) ~[spring-web-5.2.4.RELEASE.jar!/:5.2.4.RELEASE]
at org.springframework.web.client.RestTemplate.execute(RestTemplate.java:674) ~[spring-web-5.2.4.RELEASE.jar!/:5.2.4.RELEASE]
at org.springframework.web.client.RestTemplate.exchange(RestTemplate.java:583) ~[spring-web-5.2.4.RELEASE.jar!/:5.2.4.RELEASE]
at com.castsoftware.aip.node.services.extensions.CachedExtensionFeedReader.getSyndFeed(CachedExtensionFeedReader.java:159) ~[aip-node-services-1.16.1.jar!/:1.16.1]
... 15 more
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This message explains that the proxy setup on your machine requires authentication and it is not currently supported by AIP Console.
As a workaround,
- You need to use the Offline Extend along with your AIP Console to download the Extensions. The following document will help you with the same Install CAST Extend Offline
- If the above steps do not solve your issue contact CAST Technical Support. with the following Relevant Inputfor CAST Technical Support to carry out further investigation.
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