Sometimes demo site users may get the error "Login or password incorrect (too many attempts lock the account) or company-managed account." Registered partners of Highlight can access https://demo.casthighlight.com/. with the Username: trials+partner@casthighlight.com with the password given while registering.
Details
If for trials+partner@casthighlight.com partner gets an error message
"Login or password incorrect (too many attempts lock the account) or company-managed account."
- Check whether the account is locked out because of three repeated attempt to enter the credentials wrongly.
- Contact CAST support https://help.castsoftware.com/hc/en-us to know whether there is a change in the password.
NB: Since this is a demo account with a common password, reactivation by the "forgot password" method wont work. User might also not get any error message.
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Ticket
37405, 37703, 51886
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