CAST HIGHLIGHT - Portal - Login - You have no right to perform operation

User is not able to login to Highlight portal. The message seen is "You have no right to perform operation".

Details

Possible scenarios are

1. The user tried to login but is not attached to any company, though the user account is found to be active and invited. A Portfolio Manager should invite the user after attaching the user to a domain/company. User will then get an activation mail to login.
2. Highlight active subscription has expired. or there is no active subscription.
3. The user account is found to be active and invited but gets the error when trying to login.

   1. 1. 1. Check if there are two instances with the same SAML IDP metadata. This is not supported and will create issue while logging in.

         2.  If it is a credentials login, try to use an incognito window.

Additional Resources

CAST Highlight Troubleshooting Guides

CAST Highlight Product Documentation

Ticket

36504, 39536, 45569