CAST HIGHLIGHT - API - Deleting whitelist/Blacklist component via API is not working and generating the error "404-Not Found"

Deleting whitelist/blacklist component via API is not working and is generating the error "404-Not Found"

Reason and Solution

1. This can happen when  the subdomain is passed.

   

   The Issue is resolved when you pass the root domain of the company instead of the sub-domain.

   

2. Ensure that the API call is valid and as per the Highlight REST API documentation.  Check whether the proper Get is used for fetching the correct whitelist/blacklist id. For this use the below Get to fetch  the component details.

   Get : https://rpa.casthighlight.com/WS2/domains/xxxx/thirdparty/status/configuration/
    
   Then use the below API for deleting

   Delete: https://rpa.casthighlight.com/WS2/domains/xxxx/thirdparty/status/configuration/xxxxx

Highlight API's

Highlight REST API

Additional Resources

CAST Highlight Troubleshooting Guides

CAST Highlight Product Documentation

Zendesk Ticket Number

# 31588, 48467, 53425