Highlight-Excel Export/Import is failing when trying to export/import for a Sub domain even when the user has access to the root domain level and failing with the error as shown below
2021-05-20 21:18:42,704 DEBUG c.c.h.e.i.u.UsersExporter [main] Calling url https://rpa.casthighlight.com/WS2/domains/xxxx/users?expand=role
2021-05-20 21:18:42,935 ERROR o.s.b.SpringApplication [main] Application startup failed
java.lang.IllegalStateException: Failed to execute ApplicationRunner
Solution
This feature is supported only for root-level access and for root domain only. So provide only the root domain during your import/export using Excel jar file.
https://doc.casthighlight.com/import-export-apps-domains-users-bulk-excel/
Additional Resources
CAST Highlight Troubleshooting Guides
CAST Highlight Product Documentation
Zendesk Ticket Number
# 29670
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