CAST HIGHLIGHT - User Administration - Unable to Invite a User

When the Portfolio Manager tried to enable access for a user by clicking on Invite Users button it's not proceeding further. The  Invite couldn't be send .

Details

  1. Check whether the user was previously detached from the portfolio and whether the user's previous role  has any link to an application  in the portfolio.
  2. If there is an application contribution link  it should be removed first.  Then re-invite the user once again. 
  3. If the user is already enrolled in the portfolio and if having multiple instances consider using aliases (e.g., abc.efg+InstanceName@domain.com

 

 

Ticket

28850, 44248

 

Related Pages

CAST Highlight SAML/SSO Integration with Identity Providers (IdP)

CAST HIGHLIGHT - User Administration - Unable to send invite to new users using the Users & Apps  option

 

Additional Resources

CAST Highlight Troubleshooting Guides

CAST Highlight Product Documentation

 

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