Despite the scan completing successfully, the applications scan result is not coming up on the portal.
Details
This issue is seen in the below scenarios.
- Portfolio Manager has not added the application contributor as a contributor for the application.This resulted in the user with the "application contributor role" to not see any result in "application result view".
This can be verified and corrected in the user profile visible for portfolio manager role in the MANAGE USERS tab.
- Click on the user name to open the edit user dialogue box.
- Click on "Contributes to" to see the list of applications. Add the applicafon/s for which the user is the application contributor..
- Click on Save.
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The user uploaded code scan results on a survey-only campaign.
For this an immediate workaround is to
- Edit the campaign " to make it Survey + Scan
- Save the campaign.
- After a rescan of the application the user included the application in one of the existing Campaign and uploaded the results. This made the results for the application not to be seen in the Dashboard. The issue occurs when the closing date of the campaign is in the past, When you edit a campaign it is always recommended to have the closing date as a future date. Please refer CAST HIGHLIGHT - Results - Not able to see any results on portal after uploading results to an existing campaign
- Health scores may not get computed if there is only one file or if there is a syntax error . Please refer CAST HIGHLIGHT - Results - Health scores are not getting computed
-
Check the CSV files uploaded from the campaign for any syntax error.
Uploaded CSV files can be obtained from APPLICATION SCANS > Select the campaign in which the application belongs to > then click on Modify the results.
Additional Resources
CAST Highlight Troubleshooting Guides
CAST Highlight Product Documentation\
Zendesk Ticket Number
# 29111, 35170, 38111, 43985, 47182
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