CAST HIGHLIGHT - Results - Why application Scan results are not showing up on the portal despite scan completion and upload?

Despite the scan completing successfully, the applications scan result is not coming up on the portal.

Details

1. Please refresh the page and wait for few minutes and then check.
   1. Try logging out from Highlight, login back and check.
2. This issue is seen in the below scenarios.
   1. If the application is large, usually it takes more time. Wait for few more minutes and check.

   2. Portfolio Manager has not added the application contributor as a contributor for the application. This resulted in the user with the "application contributor role" to not see any result in  "application result view".

      

      This can be verified and corrected in the user profile visible for portfolio manager role in the MANAGE USERS tab. 

      1. Click on the user name to open the edit user dialogue box.
      2. Click on "Contributes to" to see the list of applications. Add the applicafon/s for which the user is the application contributor.. 
      3. Click on Save. 

                    

   3. The user uploaded code scan results on a survey-only campaign.

      For this an immediate workaround is to 

      1. Edit the campaign " to make it Survey + Scan
      2. Save the campaign.

      NB : Some scores based on the survey might show up initially.

   4. After a rescan of the application the user included the application in one of the existing Campaign and uploaded the results. This made the results  for the application  not to be seen in the Dashboard. The issue occurs when the closing date of the campaign is in the past, When you edit a campaign it is always recommended to have the closing date as a future date. Please refer  CAST HIGHLIGHT - Results - Not able to see any results on portal after uploading results to an existing campaign
   5. Health scores may not get computed if there is only one file or if there is a syntax error . Please refer CAST HIGHLIGHT - Results - Health scores are not getting computed

   6. If results are not visible in the home page but available at the application level, check if any application groups were created. Go to filters, select appropriate filter (Application Group only, Group Members, Ungrouped applications). See this article for more information: https://doc.casthighlight.com/application-grouping/

   7. Check the CSV files uploaded from the campaign for any syntax error. Uploaded CSV files can be obtained from APPLICATION SCANS > Select the campaign in which the application belongs to > then click on Modify the results.

Additional Resources

CAST Highlight Troubleshooting Guides

CAST Highlight Product Documentation\

Zendesk Ticket Number 

# 29111,  35170,  38111, 43985, 47182, 54460, 56039