What needs to be done to change the role of an existing user in Highlight from "Result viewer" to "Portfolio Manager" .
Details
You need to have a Portfolio Manager role to carry out the following steps -
1. Position yourself on the domain where the user is currently on the left panel
2. Click on the checkbox corresponding to the user on the right panel.
3. Click on the yellow highlighted user icon of the domain to which you want to attach this user (select the same domain, even if it doesn't change)
4. Select the new user's role and click on the "Invite Users" button to get an email invite.
Additional Resources
CAST Highlight Troubleshooting Guides
CAST Highlight Product Documentation
Zendesk Ticket Number
# 26711
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