CAST HIGHLIGHT - User Administration - How to remove an user account from the portfolio? – CAST

Portfolio Manager can detach an user account from the portfolio. If a detached user tries to login the following error message is generated " Login or password incorrect(too many attempt might lock account) ". A detached user wont be visible in the User List. A detached user can once again be re-invited by the portfolio manager. Detaching a user from MANAGE PORTFOLIO > Users & Apps should delete the user and can be done by portfolio managers without having to ask the IT team to delete the account, unless it is an improper detachment.

If an application contributor is to be detached properly, ensure that contributor is detached from all the applications the contributor was responsible for, prior to the detachment.

Details

Portfolio Manager of the user can detach the account by following the below steps

Go to MANAGE PORTFOLIO > Users & Apps
Click the List icon in the TOTAL USERS tab. Refer point 1
Click the delete icon. Refer point 2.
In the pop up that opens select the required action. Deactivating a user account will set the user account status to not active. If the slider switch is selected to "on" for user removal instead the operation then cannot be reverted.

If the removal is not proper then an ITCM request needs to be made with the infra team with the product owner as the approver. Please contact CAST support at https://help.castsoftware.com for raising the jira request

To permanently delete the user, please refer CAST HIGHLIGHT - User Administration - How to delete an user permanently from Highlight

Please also check the the following related article CAST HIGHLIGHT - User Administration - Detaching a user generates the error message: Your subscription period has ended. To continue using Highlight, please contact us

Users can also be deactivated using API . Please check

CAST HIGHLIGHT - User Administration - API - How to deactivate users using API

or deleted using API. Please check CAST HIGHLIGHT - User Administration - API - How to delete users using API

NB: Detaching a user from a portfolio is indicated in the Event logs as "Update User"