CAST IMAGING – V3 – SSO - HTTP 401Unauthorised

After creating a new user inside of Keycloak and when the auth service was restarted, lost access to Imaging and getting the white label error HTTP 401Unauthorised.

Solution

This error shows that the application tried to authenticate with the OAuth provider Keycloak but the request was rejected with TTP 401Unauthorised.

The password inside of the application.yml needs to match the one set in keycloak.

In Windows

1. Update the password in the CAST-Imaging-Auth-Service>application.yml file
2. Restart the service.

For Linux

1. Navigate to /opt/cast/installation/imaging-services
2. Edit the .env file and update the KC_PASSWORD entry to match the new password
3. Run docker compose up -d so that the container reloads with the updated environment variables

Resources

SAML authentication

CAST Imaging v3 Product Documentation

CAST Imaging Troubleshooting Guides

Additional Resources

CAST Highlight Product Documentation

CAST Highlight Troubleshooting Guides

Tickets

55214, 56576