When trying to upload the results, getting the error "CSV file with invalid format. Try to produce a new CSV with the latest Agent. If still failing contact CAST Support with CSV file". But the user is using the latest version of the Code Reader.
Solution
-
Check if the files
detectionErrors.csv
PotentialTechnos.csv
technoFound.csv
technoOutOfContext.csv
UnknowTechno.csvare uploaded. They are not meant to be uploaded. They are for internal use.
Only the csv files in the <working Directory>/analysis directory should be uploaded.
Nothing in any of the analysis subdirectories should be uploaded. -
Check if the error is because the CSV file has been edited afterward, possibly opened and saved with Excel which changed the data structure.
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Additional Resources
CAST Highlight Troubleshooting Guides
CAST Highlight Product Documentation
Ticket
51526
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