User is getting the error ERROR 14012 --- [reactor-http-nio-1] c.c.s.s.s.s.s.DesktopSAMUserService : [ConnectTimeoutException] failed to connect. connection status switched to: offline
Details
User should whitelist https://sam.casthighlight.com/ This site is the connection to the CAST databases that has SCA information about components analyzed by SBOM.
- Since the product interacts with CAST Highlight’s SCA database, the machine where the product will be running requires access to the Internet and is not blocked by firewall.
- Check if there is any security certificate authentication failure.
- If proxy is used ensure that the proxy won't block the certificate of sam.casthighlight.com
Ticket
51404, 51115, 48671
Related Articles/Documents
CAST SBOM Manager UserGuide.pdf
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