CAST HIGHLIGHT - Campaigns - Not able to see any results in portal after uploading results to an existing campaign – CAST

After performing a Scan and uploading results to the Highlight Website to an existing campaign of an application, results are not seen for the application in the Dashboard.

Workaround or Action Plan

The issue occurs when the closing date of the campaign is in the past, When you edit a campaign it is always recommended to have the closing date as a future date.

Also, for a rescan it is a good practice to create a new campaign rather than editing the older campaign so you don't lose the results of the initial campaign and can see the whole purpose of rescan.

As a workaround, either change the campaign closing date to a future date or create a new campaign and upload the results.

Here is a doc with some best practices:https://doc.casthighlight.com/best-practices-setup-cast-highlight-campaigns-optimal-results/

NB: This was a rescan of the application, which was already added. So the user just included that application in one of the existing Campaign and uploaded the results.

Zendesk Ticket Number

43985

CAST HIGHLIGHT - Survey - Warning: Survey might already been answered on another campaign for same date

CAST HIGHLIGHT - Survey - Survey not appearing when campaign is created

CAST HIGHLIGHT - Campaigns - Is there any basis for doing multiple iterations of analysis?

CAST HIGHLIGHT - Campaigns - Modified survey details of a closed campaign not getting reflected in the results

CAST HIGHLIGHT - Campaigns - Trend is not visible because HL application scanning Date is the Campaign Closing Date not the Current Date

Best practices on how to setup CAST Highlight campaigns for optimal results