In the CAST Highlight Web page when the Application results report are exported the link sent to the registered email address of the user are SAML links.
Though the user is a non-SAML login user, the email link received is a SAML login link.
Workaround or Action Plan
If your organization is configured for SAML, receiving the SAML download URL link in the email for the report is an expected behavior.
The links generated are based on how the organization is configured, either over SAML or the traditional mode. If it is a SAML configured organization, even if the user is a non-SAML user, when the user downloads the report, user will receive a SAML link.
However, classic users can eventually replace the URL as follows:
<https://{server}/#Export/PPT/download/2162123455>
Instead of <https://{server}/saml/login/alias/<company123>
Additional Resources
CAST Highlight Troubleshooting Guides
CAST Highlight Product Documentation
Zendesk Ticket Number
42956
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