CAST HIGHLIGHT - Portal - Resend invitation - Error, please contact administrator

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When a user whose activation link has expired, clicks on the button "Resend invitation", an error is shown : "Error, please contact administrator"

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Workaround

As a workaround use the "Forgot password" option available at the login page of Highlight portal. For this follow the steps described below. 

  1. Click on "Forgot Password"  link  available in the login page. See pointer 1 in the below screenshot. Depending on the server on which your Highlight account is hosted use the appropriate  URL to access the login page . If your portfolio is hosted in AWS server you have to use https://rpa.casthighlight.com/.  See the Notes below for more details. 1.JPG
  2. Enter your Highlight login ID. See pointer 2 in the below screenshot. Please check the registration/invite email from Highlight to find out your Highlight login ID. (Sample Subject line of the invite mail could be : CAST Highlight - Invite to Join account or CAST Highlight - Registration confirmation). 
    Please contact your portfolio manger if you are not able to find out your Highlight login ID.
  3. Click on the "Reset" button. See pointer 3 in the below screenshot.2.JPG
  4. You will receive an email (to the primary email id or the alias if it is setup in your organizations mail server) with a link to provide a new password for your account. This link remain valid only for 1 hour.
  5. If you are still not able to login, please contact your Highlight administrator or contact CAST Technical Support at support@casthighlight.com 

NB: Ensure that you are using the correct login page, that is you are trying to login only to the server where your account is hosted.

If your portfolio is hosted in AWS server use https://rpa.casthighlight.com/. 

If the portfolio is hosted in Azure server go to the login page https://cloud.casthighlight.com  .

If the portfolio is hosted in Google cloud then use the URL. https://app.casthighlight.com/

If your account is for demoing or certification then use https://demo.casthighlight.com

To know the server in which your account is hosted please check the URL of the activation link present in the initial invite mail you received from Highlight to create the account.

 

Additional Resources

CAST Highlight Troubleshooting Guides

CAST Highlight Product Documentation

 

Tickets

28879, 41196, 52753

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