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CAST Support SLA
ERRORS AND RESPONSE - IMAGING Error Severity level Severity level description Incident Problem Acknowledgment Time Resolution Time not to exceed: Resolution Time not to exceed: ...
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How to submit suggestions for product improvements
Pre-requisites What you should know before submitting a suggestion in the Product Feedback forum The forum is visible to all CAST customers - Do not include confidential information. If for speci...
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Start a new discussion
It is possible to suggest a new feature or to improve an existing one by initiating a product feedback discussion thread. However, before creating a new thread please check if a similar one has not...
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End Of Support per CAST AIP & CAST AIP Components
CAST AIP Following the introduction of a new General Availability minor/major CAST AIP version, CAST provides support in respect of the previous version for a period of 12 months. For instance, 8.1...
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CAST Support Tool (CST) - alias Sherlock
To speed up tickets resolution, we have thought of creating a single tool which retrieves automatically useful input from your CAST platform such as log files, job exports, database exports, consis...
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AIP Extensions and new "Functional releases"
With the launch of AIP 8.0, we introduce a new way to provide functional extensions to AIP. Extensions are for example: New analyzers for technologies like HTML5, AngularJS Support for new fram...
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Submit a ticket
Ticket creation To create new tickets, click on the Submit a request link. You will be directed to the Submit a request page. Choose the ticket form from the Please choose a request type be...
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Porting Matrix
8.0 8.0.1 8.0.2 8.0.3 8.0.4 8.0.5 8.1.0 8.1.1 8.1.2 8.1.3 8.1.4 8.1.5 8.1.6 8.1.7 8.2.3 8.2.4 8.2.5 8.2.6 8.2.7 8.2.8 8.2.9 8.2.10 8.2.11 8.2.12 8.2.13 8.2.14 8.2.15 8.3.3 8.3.4 8.3.5 8.3.6 ...
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Files Attachment – Upload/download via HTTPS
This page explains how to upload input to a ticket and to download input from a ticket using a temporary HTTPS account. I- Upload via HTTPS 1. Click on the HTTPS link, in the automatic email you ...
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Files Attachment – Upload/download via FTP
This page explains how to upload input to a ticket and to download input from a ticket using a temporary FTP account. I- Upload via FTP 1- Click on the FTP link, in the automatic email you have r...