CAST
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Assignee
The Assignee is the CAST Technical Support Enginner in charge of the ticket.
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CAST Field: how to submit product improvement suggestions in the customer forum
IMPORTANT to read before submitting in the forum: The forum is open and visible for all CAST customers. Customers should submit their own suggestions themselves (see reasons below). ...
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Reopen a ticket
Once the ticket has been solved, CAST Technical Support sets the status to Solved. In your tickets list, in your My activities page, the ticket is marked as SOLVED as below: You can add c...
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Reply to a ticket
To add new comments to your tickets. 1/ In the Help Center: Choose the ticket you want to update, by clicking My activities (in menu under your first and last name, located at the top right ...
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Installed Hot Fixes
This field contains the hot fixes that have been installed in the CAST version used by the end user.
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CAST Version
This field allows you to specify the subversion of CAST. It is a list of subversions already released by CAST.
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Priority
This field specifies the priority of the ticket. There are four values for priority: Low, Normal, High, and Urgent.
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Form
A ticket form is a set of predefined ticket fields for a specific support request. There are: As many forms as there are supported CAST Versions A form to report problems in CAST official docu...
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CCs
The CCs field allows you to include other people: When the ticket is created by you (as light agent), you can add other agents, known end users and unknown end users. When the ticket is create...
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Start a new discussion
It is possible to suggest a new feature or to improve an existing one by initiating a product feedback discussion thread. However, before creating a new thread please check if a similar one has not...