Florence Falliès
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Activity overview
Latest activity by Florence Falliès-
Florence Falliès created an article,
Contact CAST Technical Support by creating a ticket
You may create a ticket in the CAST tracking tickets system. For that: Click on Sign In Click on Submit a request
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Florence Falliès created an article,
Contact CAST Technical Support by Email
You may contact CAST Technical Support by sending an email to help@castsoftware.com
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Florence Falliès created an article,
Contact CAST Technical Support by Phone
Hot line Calling from BeneluxPhone Number: +32 (0) 800 99 251Opening Hours: from 9:00am to 6:00pm (UTC+01:00) European Central Time Calling from ChinaPhone Number: +86 4006 505 869 Opening Hours:...
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Florence Falliès created an article,
We have activated the customer satisfaction survey!
We are pleased to tell you that we have activated the Customer Satisfaction survey per ticket. It will allow us to gather you feedback about the support you have received, when reporting a CAST AIP...
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Florence Falliès created an article,
Customer Satisfaction survey per ticket
24 hours after a ticket has been Solved by CAST Technical Support, you will receive an automatic email inviting you to rate the service you have received: Note that only CAST Customers can rate ti...
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Florence Falliès created an article,
Assessment
This field is filled by the CAST Technical Support engineer in charge of the ticket, when solving it. It categorizes the type of issue: Bug in AIP Documentation: The incident is due to a wrong, ...
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Florence Falliès created an article,
Temp fix CAST Version
This field is filled by the CAST Technical Support engineer in charge of the ticket. It gives the CAST Version (Service pack) solving temporary the issue with a workaround (or patch if the issue is...
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Florence Falliès created an article,
Perm fix CAST Version
This field is filled by the CAST Technical Support engineer in charge of the ticket. It gives the CAST Version (Service pack) fixing the issue.
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Florence Falliès created an article,
Solution
This field is filled by the CAST Technical Support engineer in charge of the ticket, when solving it. It summarizes the solution/answer provided by CAST Technical Support.
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Florence Falliès created an article,
Reason
This field is filled by the CAST Technical Support engineer in charge of the ticket, when solving it. It provides the reason for solving the issue. Abandoned by Requester: if the Requester did not...