eSupport has been retired since Monday 9 February 2015.
All webcalls awaiting for a solution at that time have been replicated into a ticket. A notification for each replication has been sent to the webcalls's requester.
Webcalls no longer awaiting for a solution at that time have not been replicated.
If needed, you may now connect to eSupport and access to the non-replicated webcalls for reference, at the following site: eSupport