This field defines the severity of the ticket. There are four values:
- BLOCKING: Reported problems preventing all useful work from being done by Software, or Software functionality is inoperative.
- SEVERE IMPACT: Software is partially inoperative and is considered as severely restrictive by Licensee in its ability to have the Software perform according to Documentation.
- DEGRADED OPERATIONS: Reported problems disabling specific non-essential functions of Software; and/or Licensee has determined a work-around for the Error condition.
- MINIMAL IMPACT: Any deviation from Specifications not otherwise included in a Severity 1, 2, or 3 category.
See also CAST Support SLA