Severity

This field defines the severity of the ticket. There are four values:

  • BLOCKING: Reported problems preventing all useful work from being done by Software, or Software functionality is   inoperative.
  • SEVERE IMPACT: Software is partially inoperative and is considered as severely restrictive by Licensee in its ability to have the   Software perform according to Documentation.
  • DEGRADED OPERATIONS: Reported problems disabling specific non-essential functions of Software; and/or Licensee has determined   a work-around for the Error condition.
  • MINIMAL IMPACT: Any deviation from Specifications not otherwise included in a Severity 1, 2, or 3 category.

See also CAST Support SLA

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